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Privacy & your health information

One Health Mobile is a HIPAA-covered healthcare provider. This page explains what this website does and doesn’t collect, the safest way to send us anything about your health, and our full Notice of Privacy Practices.

Read the full Notice of Privacy Practices

How to reach us securely

Every way you reach us is covered

Each platform we use operates under a signed Business Associate Agreement

You can call, text, fax or email us about your care. Our phone, text and fax run through Spruce Health, our email through Google Workspace, video visits on Google Meet, and appointments, intake forms, secure messaging and records in OptiMantra — all under signed BAAs, which means each one is contractually bound to protect your health information the same way we are.

One honest note: a text or email sent from your own phone or inbox travels across your carrier or provider before it reaches our secure systems, and a copy stays on your device. For anything long or detailed — results, medication lists, photos — use the secure messaging built into the patient portal. It stays inside your medical record, so nothing sits in a text thread or an inbox.

What this website collects

No health information

This site has no symptom forms, no intake questionnaires and no medical fields. Nothing you type here becomes part of a medical record, because there is nothing here to type into.

No advertising trackers

We don’t run advertising pixels or third-party trackers on our service pages. Which treatment page you read is nobody’s business but yours.

Booking and records live elsewhere

“Book” and “Patient Portal” take you to OptiMantra, our electronic medical record. Appointments, intake forms, secure messaging and your results all live there, under a signed Business Associate Agreement and their security controls — not on this website.

How we protect your information

Encrypted connections

This site, our patient portal and our video visits are all served over encrypted connections.

Business Associate Agreements

Every vendor that can touch patient information operates under a signed BAA — Spruce Health for phone, text and fax; Google Workspace for email; Google Meet for video visits; OptiMantra for appointments, intake forms, secure messaging and records.

Minimum necessary

We ask for what a visit requires and no more, and we don’t sell or rent patient information to anyone, ever.

Access controls

Patient records are reachable only by the clinicians and staff involved in your care.

Supplement dispensary

We offer a Thorne practitioner dispensary where patients can order professional-grade supplements at discounted pricing. One Health Mobile has a financial relationship with Thorne and may receive compensation from orders placed through our dispensary. Supplements are optional, are never required as a condition of care, and are not a substitute for prescribed treatment — talk with your provider before starting anything new.

Notice of Privacy Practices & Policies

This is the full notice as issued by One Health Mobile A Medical Corporation. A paper copy is available on request.

Questions about this notice: info@onehealthmobile.com

One Health Mobile A Medical Corporation • Woodland Hills, California • (818) 814-9116

Questions about your privacy?

Ask before you send anything sensitive — we’d rather point you to the secure channel first.

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