Frequently asked questions

We are an appointment-only practice — no walk-ins or unscheduled visits. Because our provider also works a rotating schedule, availability changes week to week, so the booking page always shows the current openings.

Call or text (818) 814-9116 for current availability.

We bill commercial PPO insurance for telemedicine sick visits in California only — Anthem Blue Cross of California, Blue Shield of California, Aetna, Cigna and UnitedHealthcare. HMO plans are not accepted. Everything else is self-pay: all visits in Nevada, Florida and Illinois, and all in-person services including blood draws and house calls. We’ll always tell you the cost before we start.

A $149 self-pay consultation covers testosterone, erectile dysfunction or hair loss. For erectile dysfunction and hair loss that is the only fee we charge — medication is billed by your pharmacy. Testosterone therapy continues at $249 per month with a three-month minimum. The monthly plan includes medication shipped to your home, all supplies, follow-up appointments and laboratory orders.

Yes. Prescriptions are sent electronically to your pharmacy during the visit. For testosterone and weight loss patients, medication and supplies ship to your door each month. We do not prescribe controlled substances.

Anything needing hands-on examination or a procedure — laceration repair, physicals, blood draws. Most of those we can still do as a house call. We also can’t treat emergencies by video: chest pain, difficulty breathing, severe pain, abdominal pain with vomiting or bleeding, dizziness or fainting, head injury, or seizures. Those need 911 or an emergency room.

Anywhere within fifteen miles of our Woodland Hills base in 91367. That reaches most of the west and central San Fernando Valley — Canoga Park, West Hills, Tarzana, Winnetka, Reseda, Encino, Northridge, Chatsworth and Sherman Oaks — along with Calabasas, Agoura Hills, Westlake Village, Simi Valley, Studio City, and parts of the Westside including Pacific Palisades and Santa Monica. Just past that line a travel fee may apply, quoted before you book. Los Angeles traffic being what it is, addresses at the far edge may need a wider arrival window.

Yes, by video. Our providers are licensed in California, Nevada, Florida and Illinois. Insurance billing is California-only — in Nevada, Florida and Illinois every service is cash-pay.

Sí. Atendemos a pacientes en español, tanto por video como en visitas a domicilio. Llámenos o envíenos un mensaje de texto al (818) 814-9116.

Yes. We bridge the gap when you can’t get in with your own doctor or don’t want to sit in an urgent care. We ask every patient to follow up with a primary care provider afterward — and if you don’t have one, we can refer you.

Once we confirm your service, date and time, you’ll receive an email with secure links to complete your intake forms, questionnaires, consent forms and payment. Complete them from your phone before the visit — it means we spend the appointment on your problem, not on paperwork. Everything stays inside our secure patient system.

Please give at least 24 hours’ notice. Cancellations inside 24 hours are subject to a $100 fee, and missed appointments without notice may be charged the same.

Call 911 or go to the nearest emergency room. One Health Mobile does not handle medical emergencies. If we determine during a visit that your condition is an emergency, we’ll refer you to the nearest emergency department.